"Where we see the world through the eyes of children."

BILLING POLICY
Effective November 1, 2008 

 PAYMENT METHODS:   We currently have two methods of payment; both require a Credit Card (Mastercard or Visa) on file. Sorry no American Express.

METHOD I – All charges will be billed to a Credit Card.  All charges will be billed at the rate $180/hour and $90/hour for travel time.  You will be given either an email or fax confirmation, anytime your card is charged.  Generally we bill weekly.

METHOD II – The client pays DIANE PROVO directly (either cash or check made payable to DIANE PROVO) at the time of visit.  This is referred to as “ATOV Rate” which is $170/hour and $90/hour for travel time.  This rate is only for IN PERSON consultations.  This rate does not apply to:  Research, Reports, Phone work, Correspondence, etc… Phone Consultations do not qualify for this rate.    All checks must be received directly by Diane Provo on the date of service and can not be mailed in at a later time.   No invoices are generated for this form of payment.  If necessary, an annual summary may be requested.   All charges not paid for at the time of visit will be billed to your credit card at the $180/hour rate.

Charges
By engaging the services of Provo & Associates, the client agrees to compensate the respective professional for the time necessary to implement the discussed and agreed upon plan of action. Included in the billing may be charges for:

Please note that there are no procedure numbers available for medical insurance companies to cover these services. Therefore, no insurance reimbursement is available for these services. Payment for services rendered is strictly the responsibility of the client.

Meeting Coordination
It's the responsibility of the client to coordinate meetings with doctors, teachers or other specialists in which they wish Diane to hold or attend. Should you want Diane's assistant to coordinate these meetings we will need to bill you for her time.

Research
The whole area of child development is subject to constant challenge, scrutiny and change in terms of methodology and techniques. P&A will attempt to determine the best and most appropriate methods based upon constant research. We will attempt, whenever possible, to combine research for more than one client at a time. When we are able to do this, we will pro-rate any research time among the clients concerned. 

Travel 
Travel expense is calculated as a round trip from the Larkspur office at the rate of $90 per hour. Our office is located at 12 E. Sir Francis Drake Blvd., Suite E in Larkspur, CA.

Report Reading
If you have reports, evaluations or tests for Diane to review please make arrangements with Julie DeRuvo to book time prior to the meeting or appointment for her to be able to do so.  Diane’s time is generally planned and booked completely for 2 to 3 weeks at a time. If time is not dedicated in advance she will have to use the first part of the appointment time to review documents which are greater than 5  pages. As a guide, for 5 to 20 pages please book 15 minutes, for 20 to 40 pages please book 30 minutes, 40 to 60 pages please book 45 minutes. Julie can be reached at DianeAppointment@aol.com or at 415-377-0326.

Initial Appointment/Consultation

The first appointment with Diane is for the parent(s) only so you can openly discuss your concerns and questions with her. Beyond that, Diane will make recommendations for future appointments.

Cancellations / Missed Appointments 
A 24 hour notice is required to cancel Office or Phone appointments.  For off-site consultations (i.e.: Observations, Home visits, School Meetings, etc…)   we require 72 hours cancellation notice.  In the event, that you fail to notify us in the appropriate amount of time, the full fee for the scheduled appointment will be billed to your credit card.  Please call (415) 377-0326 or email DianeAppointment@aol.com to cancel or re-schedule an appointment.

Billing Questions 
Any billing questions or issues should be directed to Shannon Simpson at 415-924-4970 or send an email to DianeProvoOffice@aol.com. Our mailing address is PO Box 357, Corte Madera, CA  94976-0357.